Ford Medical Transportation Service Partners With Detroit Medical Center

Ford GoRide, Ford Motor Company’s non-emergency medical transportation service, has partnered with the Detroit Medical Center to provide patients with expanded access to transportation services to get them to and from the medical network’s eight different facilities.

The service provides “bedside-to-bedside” transportation that includes professional drivers, on-demand wheelchair service and Ford Transit vans designed specifically for Ford GoRide. It will now serve Detroit Medical Center’s eight facilities: the network’s Rehabilitation Institute of Michigan, Children’s Hospital of Michigan, Detroit Receiving Hospital, Sinai-Grace Hospital, Huron Valley-Sinai Hospital, DMC Heart Hospital, Harper University Hospital and Hutzel Women’s Hospital.

Ford GoRide was announced earlier this year after a pilot program was found to be successful by the company. When it was introduced in April it covered over 200 facilities across the health care system, Beaumont Health.

Ford’s goal with the GoRide program is to provide safe, reliable and timely ways to help patients get to medical appointments, with Ford’s vice president of Ford Mobility Business Group, Marion Harris, saying in an April 2018 press release that there’s “no excuse” that so many patients across the country are unable to make appointments due to transportation issues.

Detroit Medical Center Chief Strategy Officer Joel Keiper said in a joint statement with Ford that the collaboration between the two organizations would benefit members of the greater Detroit community.

“Helping patients with mobility issues or no access to transportation make it to their medical appointments on time and in a safe and comfortable manner is a key part of delivering on our DMC mission,” Keiper said. “This collaboration with Ford GoRide is one example of how we work to address the needs of our community members and collaborate to provide beneficial solutions that improve the patient experience.”

To create as seamless an experience as possible, Ford GoRide uses professionally-trained drivers and specially outfitted Ford Transit vans that are specifically designed to accomodate people with mobility challenges, according to a statement by Ford. Drivers undergo passenger assistance safety and sensitivity training to ensure that wheelchair-bound patients have a stress-tree and safe experience.

The service has a 97 percent on-time pick-up and delivery average, according to Ford. This is especially important, company executives say, because of the incredible statistics that show just how many Americans are unable to receive health care due to transportation-based concerns.

The National Conference of Staff Legislature estimates that 3.6 million Americans don’t receive health care because they don’t have a way to get to appointments. The problem is even worse in Detroit, Ford says, as the United States Census determined that the number of people in Detroit without a vehicle is 16 percent higher than the national average.

Ford GoRide, Harris says, is just one way Ford is trying to provide mobility solutions to the world — with a patient-centered service that strives to get people the health care they deserve.

“Too often, patients miss medical appointments simply because it’s too hard to find transportation they can consistently count on,” Harris said. “GoRide tackles this problem by providing a human-centered service that is reliable, that makes it easy for DMC staff to schedule and book transportation for their patients, and also focuses on ensuring people have a safe and great experience.”

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